Exchange & Refund

At FLORYNXWEAR, we take pride in the quality of our products and want every customer to be satisfied with their purchase. If you wish to exchange an item, you may do so within 7 days of receiving your order, provided that the product is unworn, unwashed, unused, in its original condition, and returned with all original tags and packaging intact. Exchanges are subject to stock availability and are intended primarily for size or color changes. Customers are responsible for the cost of returning the item to us, while FLORYNXWEAR will cover the shipping cost of the replacement item within Nepal. If the requested size or color is unavailable, we will work with you to find a suitable alternative.

If you receive a product that is damaged, defective, or different from the item you ordered, please contact us within 48 hours of delivery by providing your order number along with clear photographs of the product and its packaging. Once your request has been reviewed and approved, we will arrange a replacement, exchange, or refund at no additional cost to you. Claims submitted after this period may not be accepted unless otherwise required by law.

Refunds are only issued in circumstances where an item is confirmed to have a manufacturing defect, the incorrect product has been supplied by FLORYNXWEAR, or an order is cancelled by us before it has been dispatched. Approved refunds will be processed using the original payment method wherever possible, and processing times may vary depending on your payment provider.

Please note that we do not offer refunds for change-of-mind purchases. If you have ordered the wrong size or color, we are happy to assist with an exchange, provided the item meets our eligibility requirements, and stock is available. Products that have been worn, washed, altered, damaged after delivery, or returned without their original tags or packaging are not eligible for exchange or refund. Products purchased during promotional or clearance sales are also non-refundable and non-exchangeable unless they are faulty upon arrival.

To request an exchange or refund, please contact our customer support team by email with your order number and the reason for your request. Once your request has been assessed, we will provide detailed instructions for returning your product. We recommend using a tracked shipping service when returning products, as FLORYNXWEAR cannot be held responsible for items lost or damaged during return transit.

FLORYNXWEAR reserves the right to update or amend this Exchange & Refund Policy at any time. Any changes will take effect immediately upon publication on this website. By placing an order with FLORYNXWEAR, you acknowledge that you have read, understood, and agreed to this Exchange & Refund Policy.